📦 1. Order Processing

Most in-stock orders are normally prepared within 1–3 business days after payment has been successfully authorized.

Processing may include payment verification, order review, inventory confirmation, address review, picking, packing, and preparation for carrier collection.

Promotional events, public holidays, unusually high order volume, inventory issues, payment verification, large orders, or other exceptional circumstances may require additional processing time.

💳 2. Shipping Methods and Costs

Available shipping methods and applicable shipping charges are displayed during checkout before payment is submitted.

Shipping cost may depend on factors such as destination, delivery method, order contents, parcel characteristics, and any applicable promotional offer.

If a free-shipping promotion applies to an eligible order, the available offer will be reflected during checkout before the order is completed.

⏰ 3. Estimated Delivery Time

For orders delivered to supported destinations within the United States, estimated standard carrier transit is generally 5–12 business days after dispatch.

This estimated transit period does not include the separate 1–3 business day order-processing period.

Delivery estimates are not guaranteed arrival dates. Actual delivery time may vary depending on destination, carrier operations, weather, local delivery conditions, public holidays, transportation disruptions, or other circumstances outside normal operating control.

International delivery times, where international shipping is offered, may vary considerably depending on destination, customs processing, local carriers, and other factors.

🏠 4. Fulfillment and Shipping Origin

Orders may be fulfilled through our own operations or through appropriate warehousing, logistics, and fulfillment partners depending on product availability, inventory location, parcel requirements, and delivery destination.

Products contained within the same order may not always originate from the same fulfillment facility.

🔎 5. Tracking Information

Once an order has shipped and tracking information becomes available, a shipment confirmation or tracking update may be sent to the email address supplied during checkout.

Please allow approximately 48 hours after label creation for initial carrier activity to appear.

Some carriers may provide limited scans or may update tracking only at important transit milestones. A temporary lack of scanning does not necessarily mean that a parcel has stopped moving.

🌦️ 6. Delivery Delays

Delivery estimates may be affected by carrier operations, customs inspections, severe weather, transportation disruptions, public holidays, remote destinations, unexpected parcel volume, or other circumstances outside normal operating control.

If tracking has not updated for an extended period or an order is significantly outside its expected delivery range, please email service@vvioz.com with your order number.

Our Customer Care team will review available shipment information and assist with reasonable next steps where appropriate.

📭 7. Lost or Missing Packages

If a shipment appears to be lost or cannot be located, please contact us so that we can review the available tracking information, shipment records, and carrier status.

A tracking status marked “Delivered” does not automatically prevent a customer from contacting us about a missing package.

Depending on the circumstances, we may ask you to check the delivery location, household members, reception or mail area, neighbors, or the relevant local carrier while the shipment is reviewed.

Any carrier investigation, replacement, refund, reshipment, or other resolution will depend on the available shipment facts and applicable customer rights.

🏡 8. Customer-Provided Shipping Information

Customers are responsible for providing a complete and accurate delivery address during checkout.

If you notice an address error after placing an order, contact us as soon as possible.

Address changes cannot be guaranteed after fulfillment or shipping preparation has begun.

Reasonable additional shipping costs may apply where a package must be resent because inaccurate or incomplete customer-provided address information caused the shipment to be returned, rejected, or misdirected.

🌍 9. International Orders

Where international delivery is offered, delivery timing may vary depending on the destination, customs processing, international transportation, local postal or courier operations, weather, public holidays, and other circumstances.

Customs duties, import taxes, brokerage fees, clearance fees, or other local charges may apply depending on the destination.

Unless checkout expressly states otherwise, such government or local service-provider charges are normally assessed independently of vvioz™ and may be the responsibility of the recipient.

📦 10. Split Shipments

An order containing multiple products may occasionally be divided into two or more separate shipments.

Separate packages may be dispatched at different times, arrive on different dates, originate from different fulfillment facilities, and have individual tracking numbers.

Receiving only part of a multi-item order does not necessarily mean that the remaining items are missing. Please review all available shipment or tracking information associated with the order.