vvioz™ is owned and operated by Shenzhen Huanyu Haichuan Network Technology Co., Ltd.

Our business address is: Room 405, No. 74, Shangnan New District Road, Shangcun Community, Gongming Street, Guangming District, Shenzhen, China.

Customer Support: service@vvioz.com

vvioz™ focuses primarily on distinctive Kids Room Décor, including colorful sculptural objects, dimensional wall decorations, imaginative bookends, architectural miniatures, decorative display pieces, abstract characters, and other playful room accents.

Our collection is designed around unusual forms, cheerful color, and visual character rather than ordinary mass-market décor.

Most in-stock orders are normally processed within 1–3 business days after payment confirmation.

Processing time is separate from shipping transit time.

For standard shipping to supported destinations in the United States, estimated carrier transit is generally 5–12 business days after dispatch.

Actual delivery may vary because of destination, carrier operations, weather, public holidays, transportation disruption, seasonal volume, or other circumstances.

Available shipping methods and applicable shipping charges are displayed during checkout before payment is completed.

Shipping cost may depend on the destination, order contents, selected delivery method, and any eligible shipping promotion.

Depending on inventory availability, product location, and delivery destination, orders may be fulfilled through our own operations or designated fulfillment partners.

The physical shipping origin may therefore differ from the business registration address displayed on vvioz.com.

Once an order has been dispatched and tracking becomes available, tracking information will normally be provided through email or another applicable order-tracking method.

Please allow approximately 48 hours after label creation for initial carrier activity to appear.

If tracking has not updated for an extended period, a shipment appears lost, or a package marked delivered cannot be located after reasonable checks, contact service@vvioz.com and include your order number.

We will review available shipment information and work with the relevant carrier or fulfillment provider where appropriate.

Eligible products may be returned within 30 calendar days after confirmed delivery.

Returns remain subject to the eligibility conditions described in our Return & Refund Policy.

Before sending anything back, email service@vvioz.com .

Please provide your order number, the item you wish to return, the reason for the return, and photographs or videos where reasonably necessary.

After the return has been reviewed and approved, the appropriate return warehouse address and return instructions will be provided.

Customers are generally responsible for reasonable return-shipping costs when a return is requested because of preference, change of mind, or another customer-side reason.

If a damaged, defective, incorrect, incomplete, or materially misdescribed item is confirmed, we will provide an appropriate solution without requiring the customer to bear reasonable return costs caused by that qualifying issue.

Please contact us as soon as reasonably possible. Where reasonably possible, we recommend reporting the issue within 7 days after delivery so that the condition can be documented promptly.

Include your order number together with clear photographs or videos where appropriate.

The 7-day period is a recommended reporting timeframe only and does not reduce the 30-day return window or limit rights available under applicable law.

After an approved return is received, inspection is generally completed within approximately 5 business days.

Approved refunds are generally processed back to the original payment method within 5–10 business days after the returned product has been received, inspected, and approved.

Your bank, card issuer, payment provider, or other financial institution may require additional posting time.

Contact us as soon as possible and preferably within 12 hours after purchase if you would like to request an order cancellation or change.

Later requests may still be reviewed if fulfillment has not begun, but cancellation or modification cannot be guaranteed once processing, packing, shipment preparation, or dispatch has started.

No cancellation fee is charged for an order successfully cancelled before fulfillment.

Unless otherwise clearly displayed during checkout, transactions on vvioz.com are presented and processed in United States Dollars (USD).

Many vvioz™ products are sold primarily as decorative items for kids' rooms and family spaces rather than as children's toys.

Customers should review the individual product description and follow any product-specific installation, placement, care, age, and safety guidance.

Email: service@vvioz.com

Phone: +86 157 9497 3184

Customer Service Hours: 8:00 AM–6:00 PM China Standard Time (UTC+8)