🌈 1. Overview

This Privacy Policy describes how Shenzhen Huanyu Haichuan Network Technology Co., Ltd. , doing business as vvioz™ (“vvioz™,” “we,” “us,” or “our”), handles personal information when you visit vvioz.com, purchase products, communicate with Customer Care, create or use an available account, or otherwise interact with our store.

The exact information collected and the purposes for which it is used may depend on how you interact with our website, the services you use, your location, and applicable requirements.

📦 2. Information We Collect

Depending on your interaction with the store, we may collect information such as:

• Your name, email address, telephone number where provided, billing address, and shipping address.
• Account information and preferences where account functionality is available.
• Order, transaction, shipment, return, refund, and customer-support information.
• Information about products viewed, added to a cart, or purchased.
• Device, browser, network, IP address, and approximate location information derived from technical identifiers.
• Information collected through cookies, pixels, tags, analytics tools, and similar technologies.
• Information you voluntarily provide when contacting Customer Care or otherwise communicating with us.

✨ 3. How We Use Personal Information

We may use personal information where reasonably necessary to:

• Process, verify, and fulfill orders.
• Arrange shipping and provide order or tracking information.
• Respond to Customer Care questions and requests.
• Process returns, refunds, cancellations, and other order adjustments.
• Detect, investigate, and prevent fraud, payment abuse, unauthorized activity, or security incidents.
• Operate, maintain, troubleshoot, and improve our website and store functionality.
• Understand general store performance and customer interaction with our services.
• Maintain appropriate transaction and business records.
• Send service-related messages and, where permitted, marketing communications.
• Satisfy legal, regulatory, tax, accounting, security, or dispute-resolution requirements where applicable.

🤝 4. How We Share Information

We may disclose personal information where reasonably necessary to organizations that help operate our store and provide services to customers.

These may include:

• E-commerce platform and website-service providers such as Shopify.
• Payment processors and fraud-prevention providers.
• Warehousing, fulfillment, logistics, and shipping providers.
• Customer-service and communications providers.
• Hosting, security, technology, and IT vendors.
• Analytics and measurement providers.
• Advertising or marketing service providers where permitted.
• Accountants, legal advisers, auditors, insurers, or other professional advisers where reasonably necessary.
• Government bodies, courts, regulators, or authorities where disclosure is required by applicable law or legal process.

Information may also be disclosed where reasonably necessary in connection with a merger, reorganization, financing, acquisition, sale of business assets, or similar business transaction, subject to applicable requirements.

🍪 5. Cookies and Similar Technologies

Cookies and similar technologies may be used to provide essential website functions, keep the shopping cart working, remember preferences, maintain security, understand website usage, improve site performance, and support analytics or advertising where permitted.

Depending on your location, browser, device, and available store settings, you may be able to manage certain technologies through cookie banners, privacy-choice tools, browser settings, or device controls.

🔐 6. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining transaction records, providing support, resolving disputes, preventing fraud, and satisfying applicable legal or business requirements.

Retention periods may differ depending on the type of information, the nature of the transaction, applicable record-keeping requirements, and whether information is needed in connection with a dispute or security matter.

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, disclosure, or loss.

💌 7. Your Privacy Rights and Choices

Depending on where you live and the laws that apply to your personal information, you may have privacy rights concerning information we hold about you.

These rights may include the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Portability of information.
• Restriction of certain processing.
• Objection to certain processing.
• Withdrawal of consent where processing is based on consent.
• An appeal of certain privacy-request decisions where applicable.

We may need to verify your identity before completing certain requests. Verification helps protect personal information from unauthorized access or deletion.

Privacy-related requests may be submitted to service@vvioz.com .

You may unsubscribe from promotional email communications by using the unsubscribe link provided in the relevant marketing message, where available.

🧸 8. Children’s Privacy

Although vvioz™ offers décor products designed for children's rooms and family spaces, our website and online store are intended for adults making purchases and are not directed to children for the purpose of collecting personal information.

We do not knowingly seek to collect personal information directly from children in violation of applicable law.

If a parent or legal guardian believes that a child has provided personal information to us in circumstances where such collection is not permitted, please contact us at service@vvioz.com so that the matter can be reviewed.

🌍 9. International Data Processing

Because our company, customers, e-commerce platform, payment providers, technology providers, fulfillment partners, and other service providers may operate in different countries, personal information may be processed or stored outside the country, state, or region where you live.

Data-protection and privacy laws may differ between jurisdictions. Where applicable law requires safeguards or other measures for international transfers of personal information, appropriate measures may be used.

🚀 10. Third-Party Services

Our store relies on third-party technology and service providers to operate parts of our website and business.

These providers may include Shopify, payment processors, fraud-prevention providers, fulfillment partners, logistics providers, shipping carriers, customer-service tools, analytics services, and other technology vendors.

Where those providers process information for their own purposes or act independently, their own privacy terms, policies, and legal responsibilities may also apply.

⭐ 11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our operations, services, technology, privacy practices, legal requirements, or regulatory expectations.

When this Privacy Policy is revised, the current version will be posted on this page and the “Last updated” date at the top of the page will be changed accordingly.

Where additional notice is required by applicable law, we may provide that notice through the website, email, or another appropriate method.

💬 12. Contact Us About Privacy

If you have questions about this Privacy Policy, want to make a privacy-related request, or need assistance understanding how personal information is handled, please contact our Customer Care team.

Email: service@vvioz.com

Phone: +86 157 9497 3184

Customer Service Hours:
8:00 AM–6:00 PM China Standard Time (UTC+8)